Testimonials
Exceptional service and top-notch product!
Charlie very is responsive, knowledgeable, and truly cares about customer satisfaction. So far, our water softener works flawlessly. Combined with a competitive price, Ohio Pure Water offers a fantastic value.
Highly recommend this company for anyone in need of a reliable water softening solution!
Hi,
Here is a picture of our installation:
Hi there,
I just wanted to let you know everything seems to be normal again.
Thank you for all your help during the install process.
Thank you for all your advice, I heeded 80% of it and applied the other 20% as foundational knowledge and as practicality allowed. I purchased the Morton Pure you recommended, and thanks again for taking care of the ResUp kit. I've included a picture of your nice product in our 100 year old ugly basement.
You are the best Jean!
Thank you for the great service you folks give us. I appreciate you going out of your way to get us what we need.
I honor a business, and employees like yourself, that make those businesses so very successful.
Thank you for keeping us updated on our order.
It is truly a pleasure doing business with you and the company that you represent.
Ohio Water is blessed to have you!
Thank you so much!
Thanks for the fast shipment!
I got everything friday afternoon and had it installed saturday afternoon. No problems. I followed the very helpful install instructions from your website.
Here are a couple of pictures (as the install instructions pdf suggests).
I’m not sure if you can tell by the pics but I was replacing an older Fleck 5600 installation that had been put in by a local plumber with plastic pipe and I kind of prefer copper whenever I can.
So, I went copper from the bypass valve to a right angle and then used those ‘sharkbite’ connectors to connect between the copper pipe and the plastic pipe. (besides the fewer copper connections I have to make the less chance of a leak).
Thanks,
Happy Customer…!
Charlie,
Just wanted to say thanks for all of the help.
Your customer service is top notch and your prices are great!
Best regards,
Hello,
I recently purchased a PH neutralization system from your company and I just wanted to send you an email saying thanks for the help and having such clear installation instructions posted on your website.
I believe I spoke with Charlie when I called and he helped me size the correct unit and recommended the SS bypass valve, great suggestions.
It is difficult to find good service in todays business world.
We strive to offer it at my family’s sawmill, but overall it seems like way to many transactions involves a call to an automated 800 number.
Anyway, I just wanted to let you know that your service is appreciated.
Keep up the great work and I wish you the best in the new year.
Best regards,
Dear Charlie,
I just wanted to thank you for all your help in getting my water softener back up and running.
In this day and age where customer service is more like customer dis-service, it is refreshing to deal with a company that takes an interest in making sure that the customer is treated well.
Your efforts are recognized, and I am wanted to acknowledge you and your company for your efforts.
Thanks again for all you did.
Best Regards,
From the website, ordering, shipping, receiving and installation, the Fleck 5600SXT was problem free and easy to install.
The price is right for the unit as I had received a quote from the local Culligan dealership for a unit that was over $2,100 which was outside my budget for soft water.
The product I ordered is doing everything I expect taking my water from 272 ppm to 0.
Included is a shot of my installation which took a few hours to complete and all instructions were easy to follow.
Thanks for everything!
Charlie,
Just want to let you know that I finally got around to finishing the installation of our new Fleck 2510SXT based 32,000 grain water softener system.
I’m very happy with it. The 2510 valve seems very well built, and the SXT controller makes it a snap to program and to see what is going on with the system. A major upgrade from our old system.
I’m planning on adding a surge arrestor to the electrical outlet before the summer thunderstorm season hits.
I’ve also attached a picture of the installation.
Thanks again for the great deal and for promptly answering my questions!
Take Care...!
Charlie,
I received the replacement UV bulb yesterday that you sent based on the fact that the first one was broken when the container was opened.
Unfortunately, I had opened the first container several months after I ordered it and never opened it when it arrived to check to see if it was OK.
So, despite the fact that you were under no obligation to replace it, I want you to know that I really appreciate you doing this.
The new bulb arrived intact and I will get it installed right away.
I also want you to know that for all future business I will return to Ohio Pure Water Co given the high level of service you provide to customers like me.
Thank you for replacing that bulb, and rest assured that all future shipments will be checked right away upon arrival.
I just want to say thank you for your excellent customer service.
I am very happy with my purchase and I want to thank everyone there for their help.
I also want to express the ease of installation, especially for me who has no plumbing experience.
Here is a picture.
David,
Here is a photo of the installation.
Unfortunately I had to rip out all of the PVC where it came into the garage and replace with CPVC to comply with San Antonio code (never saw the requirement in the plumbing code on the city website).
Thanks for a great system.
I’m trying to get my neighbor and another friend to install a softener now so you might be seeing a couple more orders from San Antonio soon.
Thanks again,
Mr. Moore,
Here’s a testimonial and picture for your website.
I heard about how good your company and products were from a couple different internet forums. I had quotes for similar installations at two to four times what I paid. I like the electronic Fleck valve to see the water usage and the next regeneration cycle.
You helped me choose the perfect water softener for my family’s situation. As you can see in the picture, I installed it only on the hot water due to the location of our main and ease of installation. Our dishes are sparkling bright out of the dishwasher.
We notice the difference even in warm water (mixed) situations.
We liked it so much that I also installed a hose bib for washing our cars and the hot and cold water inlets for washing our clothes.
We can feel the difference. Our water hardness went from 21+ to 0 as verified with water hardness test strips.
Thanks again for all of your help.
CK,
I installed the system last weekend and instantly solved the water problem that we had been “dealing with” for several years.
I wanted to let you know that after extensive internet research and quotes from three local water purification companies your service, product & communication were the best.
All of the local companies wanted to sell me a softener, chlorine injection system, air injection, holding tanks or combinations of each. No one even mentioned a Filox system, and quotes ranged from $1800 to $6000.
So, that said, I ended up saving a grand, on the low side, buying from your company & installing myself.
The install took about 3 hours, setting the system up, plumbing the main lines, installing a trap in the main sewer line and plumbing the drain. Fairly simple & only about $170 in parts.
Thanks again and here’s a picture if you’d like to post on your site.
Regards,
Ohio Pure Water has been absolutely the best!
From sales, where they answered all of my questions (quite patiently, I might add, as I am a novice when it comes to water softeners), to assistance after I ran into problems (of my own making) during installation.
Charlie Moore actually called me back on his day off to help.
He was so patient, thorough and knowledgeable, and I can’t thank him enough.
Most sincerely,
I spoke with Jean today while determining my water softener needs and she was AMAZING. She was friendly, professional, and knowledgeable.
I was impressed that she called me back when she said she would, and that she had done independent research between our conversations so she’d have even more information for me, and I feel very confident that I’m going with the right softener.
I have been shopping around at various online water softener companies, and have spoken to several customer service representatives at other places, and I can assure you that it was Jean’s service that earned Ohio Pure Water this sale.
Hi Charlie,
I talked to you last week about my fleck 9000 valve continuously running. You recommended rebuilding the upper and lower pistons and seals. You even walked me thru how to take it apart and replace the items.
I ordered the parts and they arrived Friday. I spent 3 hrs this morning taking the valve apart, removing the seals and pistons and then putting the new stuff in. I got it back together and it is working great. No leak, no continuously running. It went thru a cycle and shut off correctly.
I mentioned that a piston was leaking which is why we went this route. Well the upper piston was broke.The white part came off with the module and the rest of it was in the valve with the seals. That could of been the start of my problem.
Last year I had to replace the module because my switches were being crushed. At that time the same piece of the piston came out with the module but I didn’t realize it was broken so I just put it back.
Now the valve looks like it’s operating correctly again.
Thank you so much for taking the time and walking me thru what needed to be done.
This is the 2nd time you helped me. I’m hesitant to do mechanical work because I don’t feel I put things back together correctly.
But you taking the time to walk me thru it gave me the confidence to do it.
Your support does wonders.
Thanks again. It’s the people that make the company.
CK,Thanks for the programming help on the phone. Everything went together quick and easy.
This system is a great value for the money and will be easy to service.
I will definitely recommend your company to my friends.
Feel free to quote me. Attached are some pictures.
Team Ohio Pure Water,
Just a quick thank you for your excellent service!
Softener system is of very high quality and was priced competitively, well packaged and expedited as I requested.
It’s clearly apparent that y’all collaborate internally and effectively communicate with your customers.
I was pleasantly surprised to find OPWC tailored installation instructions (perfect) delivered via email unsolicited.
You guys rock!
Regards,
Hi Mr. Moore,
Thanks for all your help to decide which system to be used and typical usage in Thailand.
I am very happy with the water softener system and it works great. My problem with hard water is finally solved . Water hardness went down from 29 gpg to 0 (Zero).
I could not find a reliable company in Thailand and more over they had no idea what they were selling. Regeneration of a water softener with salt, Huh ????, Brine tank ???, automated regeneration ??
When discovering this "no knowledge" in the region I live in Thailand, I found your great website with comprehensive information that made it more clear to me how water softeners work and also how to install. And your pricing is OK!
Again, thanks for all and I will recommend your company when expats are looking for a water softener on the various related websites for expats in Thailand.
I hope you get many more orders from Thailand.
Best regards,
CK,
I want to start by saying I do not do install water softeners, purification or Stenner systems for a living. I’m in the tech industry.
With that being said it was hard to fail after reading the instructions laid out by CK. He was able to walk me through the entire process and let me know what to do and what not to do.
The service provided by Ohio Pure Water was impeccable. You really do not see this level of service anywhere, any more - and it was a pleasant change.
In addition the prices of the products were great and CK was able to work with me to figure out what I needed and what I did not.
Dear Charles and Jean,
Finally I am able to get the photo of our system on the computer.
I’m still not sure how to use this photo system. Thank you so much for your patience and assistance.
We are really happy with our water now. It has never been this good in the 39 years we have lived in this house.
Jean,
Just wanted you to know how appreciative we are for all your help. Our well water is great again and clothes are clean.
It is so nice to have people in this world that will take their time to make sure we have everything we need.
Tell everyone that we said thank you. JOB WELL DONE.
I thank you so much.
| Installation photos - |
CK,
Thanks for all your help getting this done.
I am pretty sure I saved a couple thousand dollars based on the cost of my original water softener bought from Culligan 10 years ago.
As promised, here is an installation picture.
CK,
I recently completed the installation of my new Fleck 9100SXT water softener along with whole-house filtration (3X 20″ big blue filters).
I could not be happier with the products that I was sold or the service that was provided.
Through the entire order process Charlie was patient and helpful in deciding which equipment would be right for my situation.
When I decided that one of the components I had purchased wasn’t needed, OPWC returned it without any hassles. Highly recommend, would and will do business with again if the need ever arises.
Although given the equipment I bought I am hoping I never need to deal with my water softener again.
CK, got the system installed and working this weekend.
I’ve attached a picture. Works Great!
Thank you!
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CK,
I am handy with some things but plumbing is not one of them.
Thanks to your terrific installation instructions, I was able to replace my softener myself and save hundreds of dollars.
Thank you,
CK,
Thanks for the download. I’ve now connected with you, Jean and Dave.
I ordered the softener with Dave on Wednesday and it was on my porch Thursday not too shabby.
All appears in order and plumber will install tomorrow.
I will look forward to recommending Ohio Pure to anyone in need of your products.
The experience, unlike many, was beyond expectations.
Warm regards,
Charlie,
Thanks for the good equipment and advice.
My new water system is in place and functioning well. Even with no chlorine addition the sediment filter is able to remove odors. And the water pressure drop is minimal.
So for the first time in years we can open multiple faucets and still get great water pressure.
My wife says the time to wash clothes has been cut in half!
Kind regards,
Hi Jean,
I finally got my water softener installed and it works perfectly.
I took a few pictures of the finished installation.
I was able to conceal all of the pipes because we re-piped our entire house because of a leak under our concrete slab.
Thanks for all your help, I could not have done it without you and Charlie Moore.
I just wanted to take a few minutes to say thank you for your repeated help when I install your water softeners.
After each installation I always call and talk to Charlie to properly program the softener correctly.
Each and every time Charlie walks me through the programming and makes sure I am in good shape before we hang up.
I just installed the fifth softener I have purchased from you and will continue to offer your products.
Once again I just thank you for your help.
Ohio Pure Water,
Loving my new softener. Also I seem to recall somewhere an email saying send us pictures of your install.
So, here’s mine.
Thanks....!
Hi...!
Attached is a picture of the final install.
There is a daylight drain right in the corner so I just ran PVC for the backwash.
Hi Jean,
Thanks for your help !
CK,
I finally got my water softener installed, and I’m very happy with it!
The directions were great and easy to follow. I have included a pic of the install.
Thanks!
Thank you CK.
Here is the picture of the filter and softener.
Hi CK,
Hope you are doing well.
Thank you...!
I was able to cut the 1.05” adapter down to fit the larger riser tube.
Everything works great! Here’s the final system.
Thanks for your help!
Jean,
Here is the picture of your water softener installed by Scott.
Everything looks good and you are awesome to help me and my friend from start to the end.
Also Scott did very well installing it too.
Thanks for everything you have done to help us out in this matter.
Respectfully,
Thanks for your help everyone, installation is complete!
I attached a picture as well!
Hi CK,
All done! Water tested soft.
Thanks for your help.
Greetings Jean,
Here are pictures of the RO system we have in our aquatic suite.
Our facility is currently under construction so please ignore the AC unit connection beside the RO system.
Thank you....!
Hi, Everything is working just fine and I’m attaching a picture to show you how it’s set up here.
Thank you for your service and support!
Best Regards,
Thank you for your help!
Hi Charlie, Jean, and Ohio Pure Water Company,
We just our system installed which entailed the whole house water filter and softener.
Jean was super helpful in placing the order and ensuring the proper units/valves were built. Charlie was amazing with his patience fielding all of our questions and stepping us through the programming.
We will be ordering another unit for our other house.
Looking forward to talking with all of you again, and Merry Christmas!”
Charlie,
Ohio Pure Water’s customer service is prompt via email or phone. CK is very knowledgeable, helpful and patient.
He is willing to talk you through the installation process, but you need to have at least some basic plumbing knowledge (mine is pretty basic, e.g. I know what a copper pipe looks like).
CK set me up with a 48,000 grain unit for $400 LESS than what a local plumber was going to sell me a 32,000 grain unit. The new unit was delivered to the house via a freight truck with a lift gate and was all set up and ready to install.
Would I purchase from Ohio Pure Water again? Yes!
My recommendation is, get your water tested and send the results (water hardness in grains per gallon and total dissolved solids, TDS) to CK and he’ll set you up with the proper softener.
The softener has been working great… my whole family can notice the difference between the new softener compared to the old.
Thanks again...!
Jean, Charlie:
Very many thanks to you both for fixing the problem with our water softener system.
I’ll watch it carefully, and keep you posted on results.
If anyone asks me about water softeners, I’ll be sure to recommend you both.
Sincerely,
CK,
Our filter arrived yesterday afternoon. I did the install this morning. Only took about an hour.
Enclosed are photos of my install. It was just a matter of disconnecting the old unit at the bypass valve and reconnecting the new unit as the control heads are mechanically the same.
Thanks again for your great service and help.
Charlie was very nice and patient with helping set up my carbon and water softener.
He was very knowledgeable so if you had any questions, he did not hesitate to answer them.
I highly recommend using Ohiopurewaterco as this is my second purchase with them, and they did not disappoint.
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Jean,
Thank you so much for your help. Cleaning the injectors did fix the suction problem. There were quite a bit of black particles in the injector and also the screen inside the injector cover.
I was able to go through an entire regeneration cycle and then adjust the time to fill the brine tank to 13″. (I had to reduce the time by 3 minutes.).
Thanks again, and I will be sure to use Ohio Pure Water Co for future service and parts and will be sure to recommend you to friends and family.
Charlie –
Attached are pictures of the installed unit. Thank you for all your help!
My experience with Ohio Pure Water was outstanding! Charlie and Jean handled my order professionally and the equipment arrived in great condition in a timely manner. They also followed up with an email containing some helpful additions to the installation manuals.
During the installation, they quickly answered a couple of questions over the phone so the installation went perfectly. Once installed, Charlie called and walked me through the programming and start up. Although I could have used the provided manuals, having someone so familiar with the process made the startup seamless.
Lastly, their knowledge of and experience with water treatment and softening was impressive. I would highly recommend Ohio Pure Water to anyone seeking help with water treatment needs.
Warmest Regards
I wanted to thank Charley and the Ohio Pure Water team for remarkable customer service. I have an older residential model valve that required a new drain assembly.
Charley identified the valve, the necessary parts, and stayed in contact with me from order placement to delivery. Charley went so far as to contact me with installation tips.
I have dealt with many vendors in my career. Charley and the Ohio Pure Water team have far exceeded any vendor customer service I have ever experienced.
Thank you.
Hello team,
I just wanted to take a minute to let you know how happy we are with our new water softener.
Charlie, you were very helpful on the phone call helping me with the set up and final adjustments. Talked me through everything and took the time to educate me on my system.
Jean, you got me started over the phone on what system I needed according to my water readings. Took my payment and coordinated the delivery, everything was smooth, no surprises.
Both of you are very helpful and knowledgeable and so pleasant to work with.I will recommend any of my family and friends to call you guys for their water system needs for sure.
Thanks so much....!!
Charlie,
I received and installed the new resin and injector valve. Though it has been 10 yrs since I last changed the resin, it was pretty straight forward.
Thank you again for your great customer service all these years, Don’t know what I would do without you.
Have a great day....!
Charlie:
Thanks for the quick reply and the file on the 5600.
I really want to thank both you and Jean for the help with multiple systems since mid-2000 when we moved back to Ohio.
All the systems have worked well.
Your quality of product, attention to detail, and customer service has been appreciated.
It has been a pleasure working with both of you.
Thank you so much...!
First off I would like to say that your customer service is top notch.
My unit was damaged in shipping. I received a replacement Fleck valve within a few days. I received a call last evening from a very patient individual, Charlie I believe, who walked me through the replacement procedure of my tank and replacement fleck valve onto the new tank. This was at 7pm, long after normal business hours.
The system was replacing a 20 year old unit purchased from you which I had zero issues with until now. The replacement was easy with Charlie coaching me via phone.
If we need another unit because of a home purchase or if we replace this one in 15-20 years, we'll definitely be calling you. We're your customer for life.
Thank you again.
Hi Charlie,
I have attached some pictures of my set up below. I want to thank you again for the great service you have provided me. I am in sales so I know good service when I see it.
From the time I reached out about purchasing the unit up to today with you helping me dial the unit in properly, I have received service that is second to none.
I really appreciate it. If anyone asks me where to buy a water softner, there is only 1 answer, call CK at Ohio Pure Water.
Thank You
Thank you very much for the quick help, Charlie!
Here is a review, and photos attached, if you’d like to post this.
I forget how I found OPWC but I am so glad I did. The best prices with the most amount of customization and after order support.
Charlie has been super responsive and helpful from ordering to install, and post install support. I have never installed any sort of water fixture before and the guides they write, and the phone calls I had, made it a painless and easy process.
Maybe 4hrs or so in total for my first time doing any of this!
Saved $1000 vs a subpar installed unit from a local vendor. 10/10.
Have a great day!
Hi Charlie!
Just want to let you know that your instructions were extremely helpful. It’s almost like you’re here walking me through it lol.
Once again, thank you to you and Jean for your exceptional customer service and personal touch that you add to our customer experience with Ohio Pure. Always a five star experience.
Sincerely
We were truly amazed at the service Ohio Pure has given us.
Quality service, quality products. They certainly went out of their way.
Only one call was needed. The response was immediate, and they went through the valve programming with us by phone.
This made it very simple for us to program, for the systems to be operational.
