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I wanted to thank Charley and the Ohio Pure Water team for remarkable customer service.  I have an older residential model valve that required a new drain assembly. 

Charley identified the valve, the necessary parts, and stayed in contact with me from order placement to delivery.  Charley went so far as to contact me with installation tips. 

I have dealt with many vendors in my career.  Charley and the Ohio Pure Water team have far exceeded any vendor customer service I have ever experienced. 

Thank you.

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Dear Charlie,

I just wanted to thank you for all your help in getting my water softener back up and running.

In this day and age where customer service is more like customer dis-service, it is refreshing to deal with a company that takes an interest in making sure that the customer is treated well.

Your efforts are recognized, and I am wanted to acknowledge you and your company for your efforts.

Thanks again for all you did.

Best Regards,

- J.P. Fastow

Charlie,
I received and installed the new resin and injector valve.  Though it has been 10 yrs since I last changed the resin, it was pretty straight forward. 

Thank you again for your great customer service all these years,  Don’t know what I would do without you.
Have a great day....!

- P. Ku

Many thanks CK.

Water quality has already improved even after 2 days.

- E. Kman