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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

More Info...

JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

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MAY, 2024

Testimonials

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Charlie,

Just wanted to say thanks for all of the help.

Your customer service is top notch and your prices are great!

Best regards,

- Jesse

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Charlie,

Just want to let you know that I finally got around to finishing the installation of our new Fleck 2510SXT based 32,000 grain water softener system.

I’m very happy with it. The 2510 valve seems very well built, and the SXT controller makes it a snap to program and to see what is going on with the system. A major upgrade from our old system.

I’m planning on adding a surge arrestor to the electrical outlet before the summer thunderstorm season hits.

I’ve also attached a picture of the installation.

Thanks again for the great deal and for promptly answering my questions!

Take Care...!

- J. Fangmeier

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I spoke with Jean today while determining my water softener needs and she was AMAZING. She was friendly, professional, and knowledgeable.

I was impressed that she called me back when she said she would, and that she had done independent research between our conversations so she’d have even more information for me, and I feel very confident that I’m going with the right softener.

I have been shopping around at various online water softener companies, and have spoken to several customer service representatives at other places, and I can assure you that it was Jean’s service that earned Ohio Pure Water this sale.

- Jennifer D

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Hi Jean,

Thanks for your help !

- Â C. Campos

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Dear Charlie,

I just wanted to thank you for all your help in getting my water softener back up and running.

In this day and age where customer service is more like customer dis-service, it is refreshing to deal with a company that takes an interest in making sure that the customer is treated well.

Your efforts are recognized, and I am wanted to acknowledge you and your company for your efforts.

Thanks again for all you did.

Best Regards,

- J.P. Fastow

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CK,

I want to start by saying I do not do install water softeners, purification or Stenner systems for a living. I’m in the tech industry.

With that being said it was hard to fail after reading the instructions laid out by CK. He was able to walk me through the entire process and let me know what to do and what not to do.

The service provided by Ohio Pure Water was impeccable. You really do not see this level of service anywhere, any more - and it was a pleasant change.

In addition the prices of the products were great and CK was able to work with me to figure out what I needed and what I did not.

- R. Demariano