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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!
We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!
How Can We Help?
Frequently Asked Questions
Personal Water Evaluation Form
Water Softeners
Can I install a water softener myself?
Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...
Testimonials
CK,
Thanks for all your help getting this done.
I am pretty sure I saved a couple thousand dollars based on the cost of my original water softener bought from Culligan 10 years ago.
As promised, here is an installation picture.
Testimonials
Hello team,
I just wanted to take a minute to let you know how happy we are with our new water softener.
Charlie, you were very helpful on the phone call helping me with the set up and final adjustments. Talked me through everything and took the time to educate me on my system.
Jean, you got me started over the phone on what system I needed according to my water readings. Took my payment and coordinated the delivery, everything was smooth, no surprises.
Both of you are very helpful and knowledgeable and so pleasant to work with.I will recommend any of my family and friends to call you guys for their water system needs for sure.
Thanks so much....!!
Testimonials
Thanks for the fast shipment!
I got everything friday afternoon and had it installed saturday afternoon. No problems. I followed the very helpful install instructions from your website.
Here are a couple of pictures (as the install instructions pdf suggests).
I’m not sure if you can tell by the pics but I was replacing an older Fleck 5600 installation that had been put in by a local plumber with plastic pipe and I kind of prefer copper whenever I can.
So, I went copper from the bypass valve to a right angle and then used those ‘sharkbite’ connectors to connect between the copper pipe and the plastic pipe. (besides the fewer copper connections I have to make the less chance of a leak).
Thanks,
Happy Customer…!
Testimonials
Charlie,
Ohio Pure Water’s customer service is prompt via email or phone. CK is very knowledgeable, helpful and patient.
He is willing to talk you through the installation process, but you need to have at least some basic plumbing knowledge (mine is pretty basic, e.g. I know what a copper pipe looks like).
CK set me up with a 48,000 grain unit for $400 LESS than what a local plumber was going to sell me a 32,000 grain unit. The new unit was delivered to the house via a freight truck with a lift gate and was all set up and ready to install.
Would I purchase from Ohio Pure Water again? Yes!
My recommendation is, get your water tested and send the results (water hardness in grains per gallon and total dissolved solids, TDS) to CK and he’ll set you up with the proper softener.
The softener has been working great… my whole family can notice the difference between the new softener compared to the old.
Thanks again...!
Testimonials
From the website, ordering, shipping, receiving and installation, the Fleck 5600SXT was problem free and easy to install.
The price is right for the unit as I had received a quote from the local Culligan dealership for a unit that was over $2,100 which was outside my budget for soft water.
The product I ordered is doing everything I expect taking my water from 272 ppm to 0.
Included is a shot of my installation which took a few hours to complete and all instructions were easy to follow.
Thanks for everything!
