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I spoke with Jean today while determining my water softener needs and she was AMAZING. She was friendly, professional, and knowledgeable.

I was impressed that she called me back when she said she would, and that she had done independent research between our conversations so she’d have even more information for me, and I feel very confident that I’m going with the right softener.

I have been shopping around at various online water softener companies, and have spoken to several customer service representatives at other places, and I can assure you that it was Jean’s service that earned Ohio Pure Water this sale.

- Jennifer D

Hello,

I recently purchased a PH neutralization system from your company and I just wanted to send you an email saying thanks for the help and having such clear installation instructions posted on your website.

I believe I spoke with Charlie when I called and he helped me size the correct unit and recommended the SS bypass valve, great suggestions.

It is difficult to find good service in todays business world.

We strive to offer it at my family’s sawmill, but overall it seems like way to many transactions involves a call to an automated 800 number.

Anyway, I just wanted to let you know that your service is appreciated.

Keep up the great work and I wish you the best in the new year.

Best regards,

- P. Terbovich

Jean,

Just wanted you to know how appreciative we are for all your help. Our well water is great again and clothes are clean.

It is so nice to have people in this world that will take their time to make sure we have everything we need.

Tell everyone that we said thank you. JOB WELL DONE.

I thank you so much.

- C. Blake

Hi Charlie,

I talked to you last week about my fleck 9000 valve continuously running. You recommended rebuilding the upper and lower pistons and seals. You even walked me thru how to take it apart and replace the items.

I ordered the parts and they arrived Friday. I spent 3 hrs this morning taking the valve apart, removing the seals and pistons and then putting the new stuff in. I got it back together and it is working great. No leak, no continuously running. It went thru a cycle and shut off correctly.

I mentioned that a piston was leaking which is why we went this route. Well the upper piston was broke.The white part came off with the module and the rest of it was in the valve with the seals. That could of been the start of my problem.

Last year I had to replace the module because my switches were being crushed. At that time the same piece of the piston came out with the module but I didn’t realize it was broken so I just put it back.

Now the valve looks like it’s operating correctly again.

Thank you so much for taking the time and walking me thru what needed to be done.

This is the 2nd time you helped me. I’m hesitant to do mechanical work because I don’t feel I put things back together correctly.

But you taking the time to walk me thru it gave me the confidence to do it.

Your support does wonders.

Thanks again. It’s the people that make the company.

- Jim