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We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

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Frequently Asked Questions

JUN 6, 2024

How to Remove and Replace Resin/Media from an Old Unit

More Info...

JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024

Personal Water Evaluation Form

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JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

More Info...

MAY, 2024

Testimonials

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Charlie:

Thanks for the quick reply and the file on the 5600.

I really want to thank both you and Jean for the help with multiple systems since mid-2000 when we moved back to Ohio.

All the systems have worked well.

Your quality of product, attention to detail, and customer service has been appreciated.

It has been a pleasure working with both of you.

Thank you so much...!

- R. Shook

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Hi Jean,

I finally got my water softener installed and it works perfectly.

I took a few pictures of the finished installation.

I was able to conceal all of the pipes because we re-piped our entire house because of a leak under our concrete slab.

Thanks for all your help, I could not have done it without you and Charlie Moore.

- Ron M.

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Hi Mr. Moore,

Thanks for all your help to decide which system to be used and typical usage in Thailand.

I am very happy with the water softener system and it works great. My problem with hard water is finally solved . Water hardness went down from 29 gpg to 0 (Zero).

I could not find a reliable company in Thailand and more over they had no idea what they were selling. Regeneration of a water softener with salt, Huh ????, Brine tank ???, automated regeneration ??

When discovering this "no knowledge" in the region I live in Thailand, I found your great website with comprehensive information that made it more clear to me how water softeners work and also how to install. And your pricing is OK!

Again, thanks for all and I will recommend your company when expats are looking for a water softener on the various related websites for expats in Thailand.

I hope you get many more orders from Thailand.

Best regards,

- W. de Viser

Testimonials

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Jean,

Just wanted you to know how appreciative we are for all your help. Our well water is great again and clothes are clean.

It is so nice to have people in this world that will take their time to make sure we have everything we need.

Tell everyone that we said thank you. JOB WELL DONE.

I thank you so much.

- C. Blake

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I wanted to thank Charley and the Ohio Pure Water team for remarkable customer service. I have an older residential model valve that required a new drain assembly.

Charley identified the valve, the necessary parts, and stayed in contact with me from order placement to delivery. Charley went so far as to contact me with installation tips.

I have dealt with many vendors in my career. Charley and the Ohio Pure Water team have far exceeded any vendor customer service I have ever experienced.

Thank you.

Testimonials

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Hello team,
I just wanted to take a minute to let you know how happy we are with our new water softener.

Charlie, you were very helpful on the phone call helping me with the set up and final adjustments. Talked me through everything and took the time to educate me on my system.

Jean, you got me started over the phone on what system I needed according to my water readings. Took my payment and coordinated the delivery, everything was smooth, no surprises.

Both of you are very helpful and knowledgeable and so pleasant to work with.I will recommend any of my family and friends to call you guys for their water system needs for sure.
Thanks so much....!!

- Don