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President, C.K. Moore and wife Jean

We pride ourselves on the goal of getting to know our customers, understanding their water quality issues, and recommending a personalized solution. Customer support has always been our specialty!

We are a family-owned business and as many of you know, CK and Jean along with our knowledgeable team of associates are always there to help!

How Can We Help?

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6
JUN, 2024

Personal Water Evaluation Form

JUN 4, 2024
4
JUN, 2024

Water Softeners

MAY 15, 2024

Can I install a water softener myself?

Absolutely! Hard water can be a real menace to your home and health. The good news is that installing a water softener is an effective solution that will elimin...

15
MAY, 2024

Testimonials

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CK,

I finally got my water softener installed, and I’m very happy with it!

The directions were great and easy to follow. I have included a pic of the install.

Thanks!

- C. Hawk

Beige and White Water Softener next to water heater

Testimonials

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I just want to say thank you for your excellent customer service.

I am very happy with my purchase and I want to thank everyone there for their help.

I also want to express the ease of installation, especially for me who has no plumbing experience.

Here is a picture.

- L. Amador

Black Water Softener

Testimonials

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Hi Charlie,

I talked to you last week about my fleck 9000 valve continuously running. You recommended rebuilding the upper and lower pistons and seals. You even walked me thru how to take it apart and replace the items.

I ordered the parts and they arrived Friday. I spent 3 hrs this morning taking the valve apart, removing the seals and pistons and then putting the new stuff in. I got it back together and it is working great. No leak, no continuously running. It went thru a cycle and shut off correctly.

I mentioned that a piston was leaking which is why we went this route. Well the upper piston was broke.The white part came off with the module and the rest of it was in the valve with the seals. That could of been the start of my problem.

Last year I had to replace the module because my switches were being crushed. At that time the same piece of the piston came out with the module but I didn’t realize it was broken so I just put it back.

Now the valve looks like it’s operating correctly again.

Thank you so much for taking the time and walking me thru what needed to be done.

This is the 2nd time you helped me. I’m hesitant to do mechanical work because I don’t feel I put things back together correctly.

But you taking the time to walk me thru it gave me the confidence to do it.

Your support does wonders.

Thanks again. It’s the people that make the company.

- Jim

Testimonials

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Jean, 

Here is the picture of your water softener installed by Scott.

Everything looks good and you are awesome to help me and my friend from start to the end.

Also Scott did very well installing it too.

Thanks for everything you have done to help us out in this matter.

Respectfully,

- B. Patel

White and Beige Water Softener

Testimonials

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I wanted to thank Charley and the Ohio Pure Water team for remarkable customer service.  I have an older residential model valve that required a new drain assembly. 

Charley identified the valve, the necessary parts, and stayed in contact with me from order placement to delivery.  Charley went so far as to contact me with installation tips. 

I have dealt with many vendors in my career.  Charley and the Ohio Pure Water team have far exceeded any vendor customer service I have ever experienced. 

Thank you.

-

Testimonials

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Dear Charles and Jean,

Finally I am able to get the photo of our system on the computer.

I’m still not sure how to use this photo system. Thank you so much for your patience and assistance.

We are really happy with our water now. It has never been this good in the 39 years we have lived in this house.

- L. and E. Leffel

Beige and Black Water Softener
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