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Thank you very much for the quick help, Charlie!

Here is a review, and photos attached, if you’d like to post this.

I forget how I found OPWC but I am so glad I did. The best prices with the most amount of customization and after order support.

Charlie has been super responsive and helpful from ordering to install, and post install support. I have never installed any sort of water fixture before and the guides they write, and the phone calls I had, made it a painless and easy process.

Maybe 4hrs or so in total for my first time doing any of this!

Saved $1000 vs a subpar installed unit from a local vendor. 10/10.

Have a great day!

- C. Tappan

CK,
Our filter arrived yesterday afternoon. I did the install this morning. Only took about an hour.

Enclosed are photos of my install. It was just a matter of disconnecting the old unit at the bypass valve and reconnecting the new unit as the control heads are mechanically the same.

Thanks again for your great service and help.

- D Norris

Hi,  Everything is working just fine and I’m attaching a picture to show you how it’s set up here. 

Thank you for your service and support!

Best Regards,

- J. Lewis

Thanks for the fast shipment!

I got everything friday afternoon and had it installed saturday afternoon. No problems. I followed the very helpful install instructions from your website.

Here are a couple of pictures (as the install instructions pdf suggests).

I’m not sure if you can tell by the pics but I was replacing an older Fleck 5600 installation that had been put in by a local plumber with plastic pipe and I kind of prefer copper whenever I can.

So, I went copper from the bypass valve to a right angle and then used those ‘sharkbite’ connectors to connect between the copper pipe and the plastic pipe. (besides the fewer copper connections I have to make the less chance of a leak).

Thanks,
Happy Customer…!

- D. Madden

Charlie,
Ohio Pure Water’s customer service is prompt via email or phone. CK is very knowledgeable, helpful and patient.

He is willing to talk you through the installation process, but you need to have at least some basic plumbing knowledge (mine is pretty basic, e.g. I know what a copper pipe looks like). 

CK set me up with a 48,000 grain unit for $400 LESS than what a local plumber was going to sell me a 32,000 grain unit.  The new unit was delivered to the house via a freight truck with a lift gate and was all set up and ready to install. 

Would I purchase from Ohio Pure Water again?  Yes! 

My recommendation is, get your water tested and send the results (water hardness in grains per gallon and total dissolved solids, TDS) to CK and he’ll set you up with the proper softener.
 
The softener has been working great… my whole family can notice the difference between the new softener compared to the old.

Thanks again...!

- D. Bruns